Privacy Policy

1. Who we are

BotweaveAI (“BotweaveAI”, “we”, “us”, or “our”) provides an AI chatbot and AI agent platform that businesses embed on their websites for support, lead generation, and conversion. This policy explains how we handle personal information collected through our website (https://www.botweaveai.com), the BotweaveAI dashboard, and the chatbot widget served on customer websites.

2. Information we collect

We collect the following categories of data:

• Account information — name, email address, password (hashed), organization name, and billing details you provide when signing up or subscribing.
• Chatbot training content — website URLs, PDFs, FAQs, and other source material you upload so the assistant can answer visitor questions.
• Conversation data — messages exchanged between website visitors and the chatbot, including any personal information visitors voluntarily share (e.g. name, email, phone for lead capture).
• Usage & device data — IP address, browser type, pages visited, referrer, and interaction events, gathered via cookies and similar technologies.
• Payment information — processed by our payment provider; we do not store full card numbers on our systems.

3. How we use your information

• Provide, operate, and improve the BotweaveAI service.
• Generate AI responses grounded in your uploaded content by sending relevant excerpts and visitor messages to third-party large language model (LLM) providers.
• Deliver captured leads to your dashboard, CRM, or email inbox as you configure.
• Process payments and manage subscriptions.
• Send transactional emails (receipts, security alerts, product updates you subscribed to).
• Prevent abuse, spam, fraud, and security incidents.
• Meet legal and regulatory obligations.

4. AI processing & subprocessors

To generate chatbot responses, we send prompts and relevant portions of your training content to third-party LLM providers (for example, Anthropic, OpenAI, or similar). Those providers process the content solely to return an answer and are contractually restricted from using it to train their own models.

We also rely on subprocessors for hosting, database, authentication, analytics, email delivery, and payment processing. A current list can be requested at frontendedy@gmail.com.

5. Cookies & similar technologies

When you visit BotweaveAI, we show a cookie consent banner. You can accept all cookies or necessary cookies only.

• Necessary — authentication/session cookies so you can stay signed in, plus your cookie-consent choice itself.
• Optional (Accept all) — preference cookies and a visitor ID used to improve the product experience.

The chatbot widget on customer websites uses local storage to preserve conversation state across page loads. You can also control cookies through your browser settings, and change your choice by clearing site cookies to see the banner again.

6. How we share information

We do not sell personal information. We share it only in these cases:

• With subprocessors (LLM providers, hosting, payment) under written data-processing agreements.
• With the BotweaveAI customer who owns the chatbot you interacted with — for visitor conversations and captured leads.
• To comply with law, respond to lawful requests, or protect our rights and users’ safety.
• In a merger, acquisition, or asset sale, subject to notice and equivalent protections.

7. Data retention

We retain account data for as long as your account is active and for a reasonable period afterward to meet legal, tax, and audit requirements. Chatbot conversation history is retained per your plan’s configured window; you can delete individual conversations from the dashboard. Deleted content is purged from backups on a rolling schedule.

8. Security

We use industry-standard measures — TLS in transit, encryption at rest, role-based access control, and audit logs — to protect personal information. No system is perfectly secure; if you suspect a security issue, please contact us at frontendedy@gmail.com.

9. Your rights (GDPR, CCPA, and similar)

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information.
• Object to or restrict processing, or request portability.
• Opt out of the sale or sharing of personal information (we do not sell it).
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email frontendedy@gmail.com. We will respond within the timeframe required by applicable law.

10. International transfers

BotweaveAI and its subprocessors may process data in countries other than yours. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

11. Children’s privacy

BotweaveAI is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date and, for material changes, notify account holders by email or an in-product notice.

13. Contact us

Questions about this Privacy Policy or your data? Reach us at frontendedy@gmail.com or via the contact page.